CAMPEST TERMS AND CONDITIONS

1.1 CampEst is a subscription-based site management and booking administration application for independent campsites, holiday parks, and lodge/static caravan operators ("Site" or "Sites").

1.2 The App enables you to manage pitch and unit bookings, guest details, lodge and static rental records, bar and kitchen ordering, French taxe de séjour (tourist tax) calculations, and related administrative and payment records for your business.

1.3 CampEst currently operates as an internal management tool for Site operators. It does not, at this time, provide a public-facing online booking engine for guests to book directly through the App — any references to "availability" or "bookings" within the App relate to your own internal records management.

1.4 We are committed to continuous improvement of the App and may update features and functionality from time to time, including the potential future introduction of guest-facing booking functionality, which would be communicated to subscribers in advance.

2.1 The App is available on a subscription basis with monthly or yearly payment options.

2.2 All subscription fees must be paid in advance via Direct Debit or card payment through our payment processor (Stripe).

2.3 Payment is due at the start of each subscription period (monthly or yearly, as applicable).

2.4 Non-payment of subscription fees will result in immediate suspension of access to the App until payment is received.

2.5 Prices are subject to change with 30 days' written notice to subscribers.

2.6 Where the App is used to record or calculate payments, deposits, or taxes (including French taxe de séjour) collected from your guests, you remain solely responsible for the correct collection, accounting, and remittance of such sums to the relevant authorities. CampEst is a record-keeping and calculation aid only.

3.1 Monthly Subscribers: You may cancel your subscription at any time. Cancellation will take effect at the end of your current monthly billing period. No refunds will be provided for partial months.

3.2 Yearly Subscribers: You may cancel your subscription at any time. Cancellation will take effect at the end of your current yearly subscription period. No refunds will be provided for unused portions of the year.

3.3 To cancel your subscription, you must provide written notice via email to our support team.

3.4 Upon cancellation, you will lose access to the App and all data stored within it at the end of your subscription period. We recommend exporting your data before cancellation takes effect.

4.1 The App collects and stores: a) Your account information and business details b) Guest data entered by you, including names, addresses, telephone numbers, and email addresses c) Pitch, lodge, and static unit records, pricing, and availability information you input d) Booking, payment, and tourist tax records you create e) Bar and kitchen order records where applicable

4.2 You are responsible for ensuring you have appropriate consent and legal basis to collect and store any guest data you enter into the App.

4.3 You must comply with all applicable data protection laws, including the UK GDPR and Data Protection Act 2018, and — where you operate a Site in France or elsewhere in the EU — the EU General Data Protection Regulation (GDPR), when using the App.

4.4 We process data in accordance with our Privacy Policy, which should be read in conjunction with these Terms.

5.1 You are solely responsible for: a) The accuracy of all guest data, pricing, and tax rates you input into the App b) Verifying all calculations, invoices, and tourist tax figures generated by the App before relying on them c) Ensuring the accuracy of all guest information you enter d) Maintaining the confidentiality of your account login credentials e) Correct remittance of any taxes (including taxe de séjour) to the relevant local or national authority

5.2 You must perform thorough checks on all data and calculations prior to using the App for your business and financial records.

5.3 You must not use the App for any unlawful purpose or in any way that could damage, disable, or impair the App.

6.1 THE APP IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

6.2 We shall not be liable for: a) Any loss of data, whether caused by technical failure, user error, or any other reason b) Any loss of profits, revenue, or business opportunities arising from your use of the App c) Any errors in calculations, invoices, or tourist tax figures generated by the App d) Any decisions made based on information produced by the App e) Any indirect, consequential, or incidental damages

6.3 You acknowledge that the App is a tool to assist with Site administration and that final responsibility for all bookings, guest communications, payments, and tax remittance rests with you.

6.4 Our total liability to you for any claims arising from your use of the App shall not exceed the total subscription fees paid by you in the 12 months preceding the claim.

6.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

7.1 All intellectual property rights in the App, including software, design, and documentation, belong to Braemar Sales Ltd.

7.2 You retain ownership of all data you input into the App, including your guest information, pricing, and booking records.

7.3 You are granted a non-exclusive, non-transferable license to use the App for the duration of your subscription.

8.1 We provide email support to all subscribers.

8.2 We aim to respond to support queries within 24-48 hours during business days.

8.3 Reported bugs will be addressed as soon as reasonably possible, though we cannot guarantee specific resolution timeframes.

8.4 Support is provided in English only, unless otherwise agreed.

9.1 We reserve the right to modify, update, or discontinue any features of the App at any time.

9.2 We will make reasonable efforts to notify users of significant changes to the App, including any future launch of guest-facing booking functionality.

9.3 Continued use of the App following any modifications constitutes acceptance of those changes.

10.1 We reserve the right to suspend or terminate your access to the App immediately if: a) You breach these Terms b) You engage in fraudulent activity c) Your use of the App poses a security risk d) You fail to pay subscription fees when due

10.2 Upon termination for breach, no refund of subscription fees will be provided.

11.1 While we implement reasonable security measures, you are strongly advised to maintain your own backup copies of important data, including guest records and financial data.

11.2 We are not responsible for any data loss and recommend regular export or backup of your critical information.

12.1 These Terms constitute the entire agreement between you and Braemar Sales Ltd regarding the use of CampEst.

12.2 If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.

12.3 Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

12.4 These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12.5 We may update these Terms from time to time. Users will be notified of material changes via email, and continued use of the App constitutes acceptance of the updated Terms.